Troubleshooting

What a message or symptom means and what to do.

You see	Why	What to do
"Your account is temporarily locked. Try again later."	Five failed sign-in or change-password attempts.	Wait 15 minutes, or use Forgot? to reset your password.
"Your session expired. Please sign in again."	The session ended, or your password was changed or reset (which signs out other sessions).	Sign in again.
"That code is not right." at sign-up	Wrong six-digit email code.	Retype it, or Resend code (after 60 seconds).
No sign-up code arrives	Mail not delivered.	Check spam, then Resend code. If it keeps failing, contact support.
"That reset link is no longer valid."	The link expired or was already used.	Click Request a new link.
"Microsoft sign-in isn't set up for this address"	The platform is not configured and no company connection handles your domain.	Sign in with your password, or ask your administrator.
A banner says the workspace is read-only; buttons are missing	The organisation's trial ended or a payment grace period ran out.	An organisation Owner or Admin must activate a plan (billing is controlled by the organisation role, not the workspace role). See Plans, trials & billing. Your data is safe.
An upgrade prompt when creating a workspace, project, member or invitation	Plan limit reached (workspaces, projects, seats or storage).	Upgrade, or free up room.
A project you expect is not in the list	You are not on it and lack See every project in the workspace.	Ask the project manager or an administrator to add you.
"You have no open workspace right now"	Your workspaces are archived, or you were removed.	Ask an Owner to reopen or re-add you.
A workspace shows Archived and opens an archived page	It was archived by an Owner.	An Owner can reopen it.
Submit … stage button is missing	You lack Submit a stage for approval, or the stage cannot be submitted now (for example it is already with the PMO).	Check your role and the project's stage status.
"Still needed before it can be submitted"	A mandatory stage requirement is unmet.	Provide what is listed (usually on the Documents tab), then submit. See Stage gates.
A notification channel or integration is not working	Connection configuration.	See Connection jobs & troubleshooting.
An invited person cannot find the invitation	It expired or was cancelled.	Resend it from Members & roles. See Members.

If a problem persists, note what you were doing and the exact message and contact your administrator.